Everybody loves free shipping! To make your online experience a smoother one, we will deliver all purchased items that are part of our design to you for free. Regardless of how many products you order, EzyOffice will provide free shipping as long as your office location is located in the Klang Valley. Don’t forget to visit our site regularly for new upcoming delivery locations!
After all orders have been confirmed and items delivered, our skilled team will swoop in to assemble and install everything. We estimate 4 weeks for the entire project to be completed, starting from the order confirmation time. This ensures that everything is professionally done for your dream office, with no compromise on quality.
EzyOffice strives to ensure that your dream workplace is completed within the time period, but do keep in mind that sometimes delays or disruptions might occur due to uncontrollable events (like a Martian invasion). If sometime unexpected does happen, we will inform you immediately.
Sometimes things don’t work out. However, we still want to provide you with the best service possible. If you are not fully satisfied with the quality of purchased item, we will provide you with a replacement. Please take note that this does not apply to customised fixtures or built-ins.
We always conduct careful inspection of all the products before they leave our warehouse, but sometimes uncontrollable events may occur during transit (like a superhero clash), and that might lead to some items being damaged. If a product is found to be defective or damaged, we will allow a one-to-one exchange. Just remember to notify our delivery people straightaway so we can prepare a replacement. It is recommended that you or another person-in-charge is personally present to check the items when they arrive.
If there are any issues regarding purchased products that have already been delivered to you, it is crucial that you notify us immediately on the same day itself. Following that, EzyOffice will not accept any item replacements or returns.
To make a return and exchange:
Pack the product in the original package (if possible) together with all the original price tags and labels.
Include the original invoice and shipping receipt.
Products with non-factory defects or post-delivery damage are not applicable for returns, exchanges or refunds. Paid duties and taxes are non-refundable.
EzyOffice offers a warranty period of 18 months, which takes effect immediately after the project completion form is signed and all other handover procedures are completed. The warranty covers vinyl flooring, built-ins, furniture, lightings, and curtains only. Kindly refer to the product page for more details.