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Fine Print

DELIVERY

Everybody loves free shipping! To make your online experience a smoother one, we will deliver all purchased items that are part of our design to you for free. Regardless of how many products you order, EzyOffice will provide free shipping as long as your office location is located in the Klang Valley. Don’t forget to visit our site regularly for new upcoming delivery locations!

STANDARD DELIVERY OPTION

All local standard delivery orders are sent estimated in 4 weeks from the order confirmation date. We strive to ensure that all items are delivered within the time frame. You will be informed if we experience any delays or disruptions due to uncontrollable events.

ASSEMBLY & INSTALLATION

After all orders have been confirmed and items delivered, our skilled team will swoop in to assemble and install everything. We estimate 4 weeks for the entire project to be completed, starting from the order confirmation time. This ensures that everything is professionally done for your dream office, with no compromise on quality.

EzyOffice strives to ensure that your dream workplace is completed within the time period, but do keep in mind that sometimes delays or disruptions might occur due to uncontrollable events (like a Martian invasion). If sometime unexpected does happen, we will inform you immediately.

PAYMENT & TRANSACTION

Bank Wire Transfer

For all payments made by wire transfer, please send them to:

Account/Beneficiary Name: Ezy & Associates Sdn. Bhd.
Bank Name: Hong Leong Bank Berhad
Account Number: 10 5000 90905
Bank Branch Code: Kepong Industrial Park

Online Payments

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Transaction Security Guarantee

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Transaction Failures

If you encounter a failed transaction while finalizing your order, don’t panic; nothing will be deducted from your card! Sometimes it may be caused by an unstable Internet connection or incorrect billing information. Test your modem/router, ensure all the details are correct and try again.

In the event that your payment doesn’t go through (even after trying the suggestions above), contact us via wizard@EzyOffice.com.my or through live chat on our website for a faster response. You can also call us at 03 6156 4733.

CANCELLATION

Bookings Cancellations

After we send you our final quotation, you can still choose to cancel your booking as long as it’s within 3 working days from the quotation date. Your booking fees of RM500 will be refunded within 15 working days.

Order Cancellations

Please note that you cannot cancel your orders after paying 50% of the total cost. Sorry.

RETURN & EXCHANGE POLICY

Sometimes things don’t work out. However, we still want to provide you with the best service possible. If you are not fully satisfied with the quality of purchased item, we will provide you with a replacement. Please take note that this does not apply to customised fixtures or built-ins.

We always conduct careful inspection of all the products before they leave our warehouse, but sometimes uncontrollable events may occur during transit (like a superhero clash), and that might lead to some items being damaged. If a product is found to be defective or damaged, we will allow a one-to-one exchange. Just remember to notify our delivery people straightaway so we can prepare a replacement. It is recommended that you or another person-in-charge is personally present to check the items when they arrive.

If there are any issues regarding purchased products that have already been delivered to you, it is crucial that you notify us immediately on the same day itself. Following that, EzyOffice will not accept any item replacements or returns.

To make a return and exchange:

  1. Pack the product in the original package (if possible) together with all the original price tags and labels.
  2. Include the original invoice and shipping receipt.

Products with non-factory defects or post-delivery damage are not applicable for returns, exchanges or refunds. Paid duties and taxes are non-refundable.

WARRANTY

EzyOffice offers a warranty period of 18 months, which takes effect immediately after the project completion form is signed and all other handover procedures are completed. The warranty covers vinyl flooring, built-ins, furniture, lightings, and curtains only. Kindly refer to the product page for more details.

Terms & Conditions

  1. EzyOffice will examine all claims to ensure the warranty coverage for purchased product is valid.
  2. Original purchase receipt must be provided as proof of purchase.
  3. The product will be repaired or replaced with the same or equivalent product with a value not higher than the original purchased product.
  4. These Warranty Terms & Conditions are fixed and may only benefit the original purchaser of the product.

This Warranty Is Not Applicable To:

  1. Products that have been used improperly, altered, or damaged with wrong cleaning methods.
  2. Products that have been repaired without authorisation from EzyOffice.
  3. Normal wear and tear, or any incidental / consequential product damage following the delivery on the first day (refer to the Return & Exchange Policy).
  4. Products that have been used for non-office purposes (unless otherwise stated) and/or placed in an unsuitable environment.